Telephone: 01342 347277


Delivery Information
Stock Availability
Returns and refunds
Privacy Policy
Security Policy
Legal Information
Contact Us

Delivery Information

The cost of delivery is based on speed, weight and destination of the consignment as well as the value of the order and the amount of packaging.

Competitive prices and a fair delivery charge are a rare combination that is hard to beat.

All ordered are generally processed within 24hrs of receipt. Orders before 12pm are normally processed the same day.

Standard Signed for Delivery Royal Mail 2nd Class

Express Signed for Delivery Royal Mail 1st Class Recorded with Insurance for items with a value over £10.00. 
Next Working Day Delivered by Royal Mail Special Delivery for next working day delivery.


No matter what service you choose we aim to ship all orders as soon as possible, within 24hrs subject to payment authorization.

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UK Delivery Options

Standard Signed for DeliveryThe most economical way to ship your order using Royal Mail Second Class Post, typically you order should be received within 2-4 working days but this is not a guaranteed service.

Express Delivery Using Royal Mail First Class Recorded Service you will typically receive your order next day but this is not a guaranteed service.

Next Working Day -This shipping method Guarantees delivery by 9am or 1pm next working day (notwithstanding failure to deliver by the delivery agent). This service is available for UK mainland only, in some areas like the Scottish Highlands it may take longer for your parcel to arrive. It is bound by the Royal Mail Special Delivery conditions and exceptions.

The cheapest delivery cost is displayed as part of the product description. With a final cost of delivery calculated at check out. Delivery is capped at £6.95 so you will never pay more than that!

As value, weight and destination of the consignment is known a fair price is offered, rather than imposing a sloppy 'one price fits all' or hidden handling charges. This offers you, the customer, more choice and better value as we can keep our prices very competitive.

Orders placed before 12:30pm using Special next day delivery and Royal Mail, during the week we dispatched the same day, subject to holidays etc.

Estimated transit times are given at checkout but are never guaranteed. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable and beyond our control.

International (outside the UK) Delivery Options

NOTE: Please get in touch with us before placing an order for international delivery as postage prices may vary from those stated on the website. Give us a call or send us an email and we will get back to you with the correct international fares.

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Stock Availability

Do not be fooled. Many of our competitors have a 28 day delivery clause in their small print. We don't!

Everything that you see on our site is in stock and ready to ship. Multiple items being ordered however, may exceed our available stock.. If this happens you will be notified by phone or email with an expected delivery time or alternative colour choice etc. If you wish to cancel you order at this point your card will be refunded immediately.

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Returns and Refunds Policy

We offer a 'no-worry, no-quibble' 28 day money back guarantee on all purchases. This allows you ample time to inspect the goods and check their suitability, just as you would in our shop but in the comfort of your own home!

If the goods have already been despatched by us, we ask that you return the goods, unused and complete with the original packaging.

Return postage will be charged at same rate as the original outbound delivery in the case of Royal Mail or the published carriage and forward carriage charges in the case of an alternative carrier, this will be substantially more than the original outbound cost. These charges are beyond our control and can be verified at the carriers web site. Couriers return the goods to us after 4 days, so your prompt attention is required.

Non-collection from depot or non-acceptance of goods, will be deemed a cancellation.

Please note that you are responsible for all return carrier costs in the event of a cancellation. If goods need to be returned, Royal Mail is the preferred method. We do not operate a Home Collection service, but you are free to make your own arrangements at your own expense.

Please notify us promptly (within 3 days) if goods do not arrive within the timescale stated at checkout.

Please notify within 24 hours of receipt if any goods have been damaged in transit. Photographic evidence maybe required. Claims beyond the 24 hour period will not be considered.

International Customers: Please note that all carriage and customs duties are non-refundable and you are responsible for return carrier costs. We will refund the full cost of the goods or provide replacement as required.

These terms do not affect your statutory rights as a consumer.

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Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and we will hold it securely in accordance with our internal security policy.

The type of information we will collect about you includes: your name*, address*, phone number*, email address and credit/debit card details. These details are collected either when you register or place an order with us.

When you place an order with us, you consent to us e-mailing you during the process of that order. You may receive other e-mails from time to time with your consent, you can always opt-out at any time.

You can check the information that we hold about you using the amend my details option from the register menu on our web site. If you find any inaccuracies you will be able to correct them promptly. We maintain an audit trail of amendments that you make to your details.

As you register or place an order with us we set a cookie so that you can easily send us messages and track your order. To comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003 you can easily remove these cookies using the Register menu and choosing Sign Out.
Please set the Privacy setting no higher than Medium-High if you use Microsoft Internet Explorer.
* Indicates that these details will be printed on the delivery document to assist our carriers in delivering your order efficiently.

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Security Policy

We realise how important it is to securely store any information that you provide. Activeaqua maintains high levels of security. Our web site uses Worldpay which is part of the Royal Bank of Scotland group to process your payments.

Credit card information is not held in our databases, the transaction is processed securely, in real time, by a company called Worldpay.

The information that you supply is processed by Worldpay to detect fraudulent card use. Worldpay is registered under the Data Protection Act and information is transmitted to them over a secure and encryped channel during the checkout process.

You can tell whether a page is secure . A small locked padlock graphic will appear on the payment page.

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Legal Information

Activeaqua has taken every care in the preparation of content or information about any goods or services (together, the "materials") contained on, distributed through, downloaded or accessed from this web site (the "Service").

Activeaqua reserves the right in its sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the Service or any materials without notice.

Any order placed through the Service shall be deemed an offer and not binding until accepted by confirmation of the order being despatched by Activeaqua.
The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

The Distance Selling Directive does not cover transactions to businesses. Business transaction returns under our 28 day moneyback guarantee and cancellations will be subject to a 20% fee, delivery costs are non-refundable.
These terms do not affect your statutory rights as a consumer.

VAT Registration Number: GB 644 4961 18

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Contact Us

If you have any questions, just ask by email
Or phone us on 01342 347277

You can contact us at this address:-

147-149 London Road,

East Grinstead,

West Sussex,

RH19 1ET

Please also note that we are happy to process by telephone or online..


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