There are our terms and conditions. Please read them with care.


The terms and conditions for use of the Activeaqua website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase. Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts

Copyright Trade Marks and Site Content

Activeaqua are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged.


This site is provided on an “as is” basis without making any warranties or representations of any kind with respect to this site or its contents and Activeaqua disclaims all such representations or warranties. In addition Activeaqua makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Activeaqua’s liability for matters which may not be excluded under any applicable national law. Neither Activeaqua nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Activeaqua cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.


Please read and agree to our Privacy Policy. Our Terms & Conditions are in conjunction with our Privacy Policy. Activeaqua takes your privacy very seriously and will not pass your details onto third parties.

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At that point a binding agreement will exist between us under these terms and conditions. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing and (iii) your credit card/ debit card payment is approved by your credit card/ debit card company.

Unfortunately we cannot accept orders from persons under the age of 18.

Prices and charges

We try to ensure that all product information and pricing displayed on this web site is correct and up to date at the time you place an order.

We verify pricing at dispatch and in the event of an error the following policies will apply:
Actual price lower then price shown at time of ordering – in this instance we will charge you the lower amount and dispatch the product. Actual price higher than price shown at time of ordering – in this instance and at our discretion, we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.

All prices shown on the website are inclusive of VAT. For International deliveries, VAT will be deducted from the prices shown once your address details are entered on the order summary page. All delivery charges are shown as a separate line item on the order summary page.

We offer discounts to Swimming Clubs, Tri Clubs and Schools please contact us for details.

Refund Policy

See here for our full Returns Policy.

Activeaqua will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions: If any items in your order prove to be faulty, please contact us via email right away ([email protected]). Please include photographic evidence of damage. We will get back to you as soon as possible with information on how to return the items to us, with a copy of the delivery note, and indication of whether you would like to receive a refund or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to us, unopened and in perfect condition, within 28 days of receipt of your delivery. Please include a copy of the delivery note, the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.


All purchases are dispatched within 24 hours of order payment confirmation. Our preferred postal service is Royal Mail. The default postage setting is Royal Mail 2nd Class. All orders over £20 value are mailed using the “signed for” service (1st Class signed for, or 2nd Class signed for) which adds £1.20 to the default Royal Mail price. This is included in the order price.

Orders over £70 include free UK mainland postage. This will be sent out Royal Mail 2nd Class Signed For. If you require 1st class or Special Delivery on such orders please contact us.